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[ Drive Crew : Test Track Guest Safety Procedures ]

Created by [ Rowan Dempster] on Dec 27, 2019

The "Test Track Guest Safety Procedures" describes the steps drive crew members must follow to ensure the safety and happiness of our guests visiting the WATonomous test track session.

*Make sure we take the traffic cones!*

*Roles:*
Guest Coordinator: 1-2
Guides: All drive crew members

Going to the Test Track

• Before heading to the test track, the guest coordinator should obtain the phone numbers of some of the guests. If the guests are driving/Ubering to the test track, the guest coordinator should exchange phone numbers with at least 1 person per car. This way, if the car is lost, they can contact us immediately.
• Confirm with the guest that they have the correct location of the test track: 1001 Erbs Rd, Waterloo, ON N2J 3Z4
• Inform the guest that they need to wait for us at the gates if the gate is not open.
• Inform that the guest to wait for us at the second place with a big parking lot if the gate is open.

(Insert picture of the parking lot once it is taken)

At the Test Track

• Upon arriving at the test track, the guest coordinator should show the guests the washroom, resting area, working bay.
• Ask the guest if they want a tour of the test track (warn them it is a long walk)
• Ask the guest if want a tour of the traffic lights (let them play with the switch because it is cool)
• Next, the test track coordinator will assign guests to guides. Try to assign a guide for every 3-4 people. The Guide is responsible for
  • Answering the guest's questions
  • Smiling

During Testing
During the testing session, a guide must stay with the guest at ALL TIME

• Setup the traffic cones before testing to indicate where it is safe to stand
• If the guest is going to ride the car, the guide is responsible for guiding the guests into the car safely and exiting the car safely.

After Testing

• Take photos/videos with the guests.
• Ask if the guests have any questions or anything else they want to see.
• Ask any questions WATonomous have.
• Shake hands and say good byes.

Document generated by Confluence on Dec 10, 2021 03:58

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